Fine Life Products FAQ

We strive to make your experience with Fine Life Products as enjoyable as possible. To that end, we have provided these quick and easy links to the most commonly asked questions. Of course, if you are unable to find the information you need, please feel free to Contact Us – we’re happy to help. Thank you for your business!

  • Payment methods
    • Paypal detail
    • CC processing company detail
    • Order process time
      • All Orders received will be processed within 2-3 Business days from the date of order
    • Carriers and estimated delivery time
      • All orders will be processed via Fed-Ex Ground, Please allow 5-7 business days for the item to arrive at your location.
    • International orders information
      • All International Orders will be processed within 2-3 business days after address confirmation
      • Please note that there will be an additional cost added for all international purchases
    • Returns Time Period
      • If you are not satisfied with your purchase, return it within 45 days for a replacement or refund of your purchase price (Less S&H)
      • Please note the following exceptions to our return and exchange policy:
        Clearance items are final and cannot be returned or exchanged.
        Returned items must be returned in original packaging.
        Returned items must have no visible signs of wear or tear.
    • Contact Information
      • Please feel free to contact us for any issues that you have with your order
      • Email us: [email protected]
      • Call us: 323-722-4200 
    • Product Quality Guarantee
      • We stand by the quality of our items if you are not satisfied with your purchase, feel free to return it within 30 days for a replacement or refund of your purchase price (less S&H)45
    • Personal Information Collection
      • We collect the domain name and e-mail address (where possible) of visitors to our Website, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as payment information and other information submitted when placing an order, survey information and/or site registrations, name and address, telephone number.
      • When you enter personal information in the shopping cart, we collect your name, address, telephone number, email address and credit card information. First, we use this information to fulfill your order and to communicate with you about your order. In fulfilling your order, we share your personal information with outside parties to the extent necessary to fulfill your order.
    • Credit Card Info collection
      • FineLifeProducts does not store credit card data on our servers. When credit card data is entered, it’s transmitted directly to the processor, and the processor returns an encrypted token to us that is used to charge your card for the transaction. This token can only be used by our server for processing transactions on our site, so if the token is ever compromised it cannot be used to make purchases on other sites.
    • Cookies usage

Please see the following for our page on our cookie usage: Cookie Policy US

  • We do not sell customer data or share it with any third parties.
    • Website security feature
      • To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, and electronic procedures to safeguard and secure the information we collect online.
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